Email us
For general enquiries and feedback: [email protected]
For partnerships and media: [email protected]
In most cases you can expect a reply within two business days. If your message concerns a specific review, paste in the page URL and quote the exact detail you're querying — that lets us re-check it and get back to you a good deal faster.
What we can help with
- Corrections. Operators tweak bonuses and payout processes constantly. Point out anything that no longer matches reality and we'll retest that detail and update the page.
- Operator enquiries. Casinos are free to request a review, with one caveat we repeat to everyone: our testing decides the outcome, and neither a listing nor a rating can be bought.
- Player feedback. First-hand accounts — a payout that dragged, a support chat that impressed you — feed directly into our re-testing schedule and genuinely shape the rankings.
What we can't do
One boundary worth spelling out: AussieCasino reviews casinos but has no access to them behind the scenes. We hold no player accounts, handle no payments and can't step into disputes — so password resets, stuck withdrawals and account queries all need to go to the casino's own support desk. Should an operator refuse to resolve a legitimate complaint, escalate it to the authority that issued its licence.
Need support with gambling?
If gambling is causing you stress or harm, please don't wait to reach out. Our Responsible Gambling page brings together free, confidential support services for every market we cover. 18+ only.